During the year we aim to hold as much stock as possible for immediate dispatch however, as uniform is bespoke to each school, delivery can take up to 15-20 working days if the items are not in stock.
Do you want to return something? No problem!
If you are not completely satisfied with your purchase, simply return the item(s) to Mapac in its original condition within 28 days of receipt to receive a full refund (please remember to include your original order number somewhere in the package when you send it to us).
Should you wish to change your garment/s for a different colour, size or style, simply place a new order online.
Your original order will be credited when we receive the returned goods.
Please note postage will be charged at the normal rate.
Due to issues encountered with some courier services we recommend that you acquire proof of postage.
Returns address: Mapac Group Ltd, 6 Mowat Estate, Sandown Road, Watford, Hertfordshire, WD24 7UZ
Please note:
- Returned goods remain your responsibility until they reach our warehouse. Mapac cannot accept responsibility for items that are lost or damaged during return transit, so please ensure your parcel is securely packaged. We recommend obtaining proof of postage and using a tracked or insured delivery service that covers the value of the goods.
- All goods will be inspected on return.
- We are not responsible for any items that are returned to us by mistake.
- If returning your order by courier, please do not select any delivery option that directs the parcel to a local collection or pick-up point, as we are unable to collect parcels from these locations. Returns sent this way may be delayed or remain unprocessed.
- If a return is sent with insufficient postage, any charges incurred by Mapac will be deducted from your refund.
- Returned goods must be unused and in a resalable condition, unless they are being returned because they are faulty. They do not need to be returned in their original box or bag, provided they are securely packaged for transit. Where possible, please include any original tags and product packaging.
Couriers will attempt delivery on 3 occasions, if delivery is not successful the parcel will then be returned to Mapac.
Once the parcel has been returned back to our warehouse, one of our accounts team will contact you to take payment for re-delivery of your parcel.
If you’d like to have an update on your order, please email tracking@mapac.net
If for any reason you are unhappy with your order, please email customerservice@mapac.net
To place a new order, please email sales@mapac.net
If the item(s) you received is faulty or incorrect, please contact our Customer Services department at customerservice@mapac.net quoting your order number, details of the product and whether you require a refund or replacement. We will then advise on how to proceed with the return. You have 28 days from receipt of the faulty item to return it to us.
Please note, this does not affect your statutory rights.